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Privacy Policy

Last updated: August 19, 2024

1. Introduction

Tender Dusk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tender-dusk.com or use our travel services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website forms
  • Book our travel services
  • Subscribe to our newsletter
  • Create an account with us
  • Communicate with us via email or phone

This information may include:

  • Name and contact information
  • Email address and phone number
  • Travel preferences and requirements
  • Payment information (processed securely by third-party providers)
  • Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Device information

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our travel services
  • To process bookings and payments
  • To communicate with you about your travel arrangements
  • To send you marketing communications (with your consent)
  • To improve our website and services
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business
  • Travel Partners: With hotels, airlines, and other travel service providers to fulfill your bookings
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Tender Dusk
14 Albert Rd, Auburn NSW 2144, Australia
Phone: +61 2 9643 7200
Email: [email protected]

Tender Dusk

Creating unforgettable Australian travel experiences since 2010.

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